Refund Policy

REFUND POLICY

  • On cancellation of a refundable booking, the refund processing will take time between two(2)-to four(4) weeks to show the refund back on your credit card statement. Reasons for the specified processing time are based on the billing cycle of your credit card company and the processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
  • In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.

CHECK-IN

  • The normal check-in time is 2:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM.
  • For Jaypee Residency Manor, Mussoorie, check-in time is 3:00 PM
  • Check-out is at 12 Noon.
  • Early check-in and check-out are available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

MODIFICATION

  • Any modification in the reservation is subject to availability at the time of making such a request.

CHILDREN AND INFANTS

  • Children (up to 5 years) can stay free of charge with parents without an extra bed.
  • Children between 5 years to 12 years of age will be charged extra.
  • Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.

NON-ARRIVAL AT THE HOTEL (NO SHOW)

  • If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotel and will be charged for the entire reservation.
  • If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)

  • Shortened stay is subject to an entire period charge whether or not you stay the entire period. If you know of the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to the cancellation policy.

SPECIAL REQUEST

  • Please note that the Hotel neither guarantees nor is liable to admit any request for amendment in the plan or any other special requests which shall be admissible subject to availability on arrival.
  • The request for airport pick-up requires intimation of the reservation at the time of the room(s) booking.

CONFIRMATION VOUCHER

  • The reservation once is confirmed a confirmation number and the voucher is generated that you can print for your convenience.
  • It is necessary to present the confirmation voucher to the hotel on arrival. Failure to produce the confirmation voucher may result in the hotel not honouring your reservation unless the hotel is able to trace & match the excess in the reservation system.

PAYMENT SECURITY

  • It is important to know that whenever you provide personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.
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